Effective problem-solving is essential for any successful business. However, identifying the root cause of a problem can be a challenging task. According to the International Automotive Task Force (IATF) Top Ten Major Nonconformities statistics, problem-solving breakdowns were the top nonconformity issue. So, what's the root cause of this issue?
During problem-solving, teams may identify a symptom as the root cause or engage in finger-pointing sessions. To overcome this issue, leadership needs to coach the team with the right culture and guide them to focus on the process rather than blaming individuals. By asking the right questions and focusing on process issues, teams can build strong teamwork and identify the real root cause, leading to improved system and business performance.
Comments