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As top management, reviewing your organization's quality management system (QMS) is crucial to ensure alignment with your strategic direction. But with so much information, it can be overwhelming. So, what do you want to achieve from this review? Consider asking these key questions:

1. Does the QMS improve customer satisfaction? If not, what's next?

2. Can your products and services meet future customer needs? If not, what innovation is needed?

3. Is the QMS implemented effectively? If not, what continual improvements are needed?

Use the management review to engage and encourage your team to take business performance to the next level!

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Effective problem-solving is essential for any successful business. However, identifying the root cause of a problem can be a challenging task. According to the International Automotive Task Force (IATF) Top Ten Major Nonconformities statistics, problem-solving breakdowns were the top nonconformity issue. So, what's the root cause of this issue?

During problem-solving, teams may identify a symptom as the root cause or engage in finger-pointing sessions. To overcome this issue, leadership needs to coach the team with the right culture and guide them to focus on the process rather than blaming individuals. By asking the right questions and focusing on process issues, teams can build strong teamwork and identify the real root cause, leading to improved system and business performance.

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"To change the world, you need only perceive it in a different light," says Dr. Walter Doyle Staples, author of the book that has inspired me time and time again.

Did you know that before 1968, it was believed that no man could run the 100 meters in less than 10 seconds? But Jim Hines changed that perception and won gold at the Mexico City Olympics with a record-breaking 9.9 seconds. Now, we see new records under 10 seconds all the time!

The lesson? Life's battles don't always go to the stronger or faster person, but to the one who thinks they can. So, change your thinking and change your life! YES YOU CAN!

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